Brisbane International Terminal Visitor Information Centre

Get in touch

Step off the plane and visit the welcoming team of the Brisbane International Airport Visitor Information Centre (VIC). Located in the heart of the Arrivals Level Two, their friendly, professional and experienced staff can help you with a variety of information ranging from the basic "Which way to the bus stop?" to on-the-spot itinerary creations, assistance with lost property within the terminal and bookings for: accommodation, tours, attractions, dinner and show packages.

The team are equipped with a plasma screen of information on transport and attractions, maps, brochures of local products and the Regional Guides for travellers travelling on to experience their diverse and adventurous Queensland!

Also part of the VIC services is the Brisbane Airport Ambassadors, a great team of trained volunteers who roam the International Terminal floors pre-empting visitors' needs and assisting in any way possible.

Amenities

Carpark

Car parking available

Booking/Tour Desk

Tour desk available to guests

Coach Parking

Coach parking available

Internet Access

  • Free Wifi

Facilities

  • Booking/Tour Desk

  • Cafe/Kiosk/Restaurant

  • Carpark

  • Coach Parking

  • Lockers

  • Public Telephone

  • Public Toilet

  • Shop / Gift Shop

  • Showers

Accessibility

  • Actively welcomes people with access needs.

Accessibility

Actively welcomes people with access needs.

General
  • Offer multiple options for booking - web, email, phone
  • Offer a range of contact methods for receiving complaints
  • Train your staff in disability awareness
  • Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
  • Ask all visitors if there are any specific needs to be met
  • Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Others
  • Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
  • Caters for people who use a wheelchair.
  • Caters for people with high support needs who travel with a support person.
The Booking Centre

Brisbane International Terminal Visitor Information Centre

Level 2 within the Arrivals Hall,
Brisbane International Airport,
Brisbane Airport, Brisbane Area
Queensland 4008

Get Directions

Content Provided By Brisbane Airport Ambassador Program

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