Disclaimer and Privacy

The information in this site is provided as a guide only and may have been provided to Tourism and Events Queensland (TEQ) by third parties. Irrespective of any measures taken by Tourism and Events Queensland to check that the information is accurate or complete, in no event will Tourism and Events Queensland be liable to any person in contract, tort (including, but without limitation, negligence) or otherwise if any information on this site is incomplete or inaccurate. All prices are quoted in Australian dollars and include a 10% Goods and Services Tax. 

© Copyright Tourism and Events Queensland 2018. All rights reserved.

Tourism and Events Queensland encourages the promotion of Queensland destination information. We do, however, monitor use of the content contained on Queensland.com and request all copyright enquiries be sent to info@queensland.com

Tourism and Events Queensland is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided.

Tourism and Events Queensland is subject to the Information Privacy Act 2009 which requires that we comply with the Information Privacy Principles (IPPs) set out in the Act. The IPPs set out how Queensland Government agencies should collect, store, use and disclose personal information and how individuals can access and apply to amend documents containing their personal information.

When you visit a Tourism and Events Queensland website, our server makes a record of your visit and logs certain information for statistical and promotional purposes. No attempt is or will be made to identify users except, in the unlikely event of an investigation, where a law enforcement agency may exercise a power to inspect activity logs.

Tourism and Events Queensland uses cookies and session tools to improve your experience when visiting its sites. The information collected may include your IP address, the referring site and the pages visited on Tourism and Events Queensland’s site. IP addresses are logged to track a user's session while the user remains anonymous. Tourism and Events Queensland analyses this data for certain trends and statistics, such as which parts of Tourism and Events Queensland websites users are visiting and how long they spend there. Tourism and Events Queensland does not link your IP addresses to anything that identifies you.

We want to make our websites easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

Tourism and Events Queensland uses cookies to track aspects of your visit, to aid us in delivering personalised webpage content and navigation to facilitate the best possible user experience.  TEQ also uses the cookies data to recognise you as a previous visitor to conveniently load relevant and saved information. 

Google Analytics cookies on our site gather anonymous data such as geographic location, the method you used to reach this site, the length of your visit, the time of your visit, the pages that you visit and the keywords used to search while on the site.  If you don’t wish us to capture this information on your visit you can opt-out here. 

Double Click for Publishers (DFP) is used to track where any ad placements are on our site, and how many times these have been viewed or clicked on by visitors.  If you don’t wish us to capture this information on your visit you can opt-out here. 

Advertising cookies are used across the internet to deliver advertising that is more relevant to your interests. We place advertising cookies on our site that allow us and our partners to serve you relevant advertising content.

The types of personal information that we collect will depend on the nature of your dealings with us. For example, we may collect personal information directly from you when you:

• Subscribe to a newsletter or register to receive brochures;
• Enter a promotion conducted by Tourism and Events Queensland;
• Have business dealings with us.

In each case, we only collect the personal information that we need to carry out our specific functions.

Any personal information collected by Tourism and Events Queensland will only be made available to Tourism and Events Queensland personnel whose duties require them to use this information. We may disclose your personal information to third parties where it is necessary for our functions and activities. Examples of such third parties include external service providers such as IT organisations, marketing/advertising agencies or business partners with whom Tourism and Events Queensland has a formal contractual relationship with. Any personal information collected will also be disclosed if required by law.

If you wish to access or alter any personal information we may have collected about you, you may request such access by contacting our Privacy Officer at privacy@queensland.com.

Tourism and Events Queensland utilises a combination of industry standard security technologies, procedures and organisational measures to help protect your personal information from unauthorised access, use or disclosure.

When you make a payment through our websites, your personal and financial details are protected at all stages of the transaction by powerful encryption technology. Your credit card details are NOT stored on our servers at any stage of the transaction. Once the credit card details have been sent to our financial institution they are no longer known to our system. This ensures that your credit card details are seen only by yourself and the bank performing the transactions.

Some Tourism and Events Queensland web sites contain links to other sites that are external. Tourism and Events Queensland takes care in linking web sites but has no direct control over the content of the linked web sites, or to the changes that may occur to the content on those sites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external web sites.

This is a website of Tourism and Events Queensland, a statutory body of the Queensland Government. Email correspondence sent to this site is subject to the Right to Information Act 2009 and will be treated as a public record and retained as required by the Public Records Act 2002 and other relevant Acts and regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. Email messages may be monitored by our website support staff for system trouble shooting and maintenance purposes.

If you subscribe to a newsletter and no longer want to receive marketing communications from Tourism and Events Queensland, you can opt out here.

Tourism and Events Queensland displays User Generated Content (UGC) from social media platforms including ; Facebook, Instagram, Twitter, Google+ and YouTube on our website and other digital platforms. TEQ does not claim to have ownership to any of the images, videos or content posted through these channels. However, by posting to the TEQ official channels or tagging @queensland  or #thisisqueensland you hereby grant TEQ a non-exclusive, royalty free, worldwide, revocable, non-transferable , perpetual licence to use, modify, delete from, add to, publicly display and/ or reproduce your content without limitation in any online media formats and through any social media channels, pages or accounts.

On the TEQ social media channels we will credit your name and / or business name but due to technical reasons, some of the UGC shared on the website may not be credited. You can revoke this licence at any time but contacting us via email at privacy@queensland.com 

Furthermore, due to technical reasons, some of the UGC shared on the website is not always reviewed by TEQ before displaying on the site and does not necessary reflect the views of TEQ. If you find the content to be inappropriate or discriminatory, please contact us at privacy@queensland.com to report the issue.

If you have any queries about our privacy and security practices please contact:

Tourism and Events Queensland

GPO Box 328, Brisbane, Queensland, 4001, Australia
Email: privacy@queensland.com